Right of withdrawal
Without prejudice to the provisions pursuant to art. 59 of the Legislative Decree 6 September 2005, n. 206 (Consumer Code), including but not limited to the "supply of goods made to measure or clearly personalized", the user has the right to withdraw from the purchase contract within 14 days.
The 14-day term starts from the day on which the consumer / user or a third party, other than the carrier and designated by the consumer / user, acquires physical possession of the goods or:
to. In the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;
b. In the case of delivery of a good consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece;
To exercise the right of withdrawal, the user is required to inform the Company with an explicit declaration of withdrawal by submitting the forms prepared by the Company and present in their personal area duly filled in or by sending an email to the address: firstname.lastname@example.org.
The date of effective receipt of the communication by the Company will prevail. If the user makes use of the explicit declaration of withdrawal, he must indicate the order number, Product / s for which he / she intends to exercise the right of withdrawal and his / her address. Pursuant to art. 54 of the Consumer Code, the burden of proof relating to the exercise of the right of withdrawal before the expiry of the withdrawal period rests on the consumer / user. For this reason, it is in the user's interest to use a durable medium when the same communicates its withdrawal to the Company. 5
Upon receipt of the notice of withdrawal, the Company will communicate the address to which to send the goods, at the user's expense, in their original packaging, undamaged and free of any sign of wear that affects its use and future sale.
Once received, the Products will be carefully checked and a specific communication will be sent to the user of acceptance or reasoned refusal of the withdrawal.
The responsibility for any damage during transport for the return of the products is borne by the customer / user
In case of acceptance, the Company will reimburse the cost incurred for the purchase, using the same payment method
In case of refusal, the Company will motivate this choice and will make the Products available to the user, who can collect them at the address and at the times communicated. By way of example and not limited to, the withdrawal of goods that have undergone wear and / or alterations, goods shipped without original packaging (as per delivery) and / or with packaging that is not adequate to guarantee safe transport will not be accepted;
The user is responsible for the decrease in the value of the Product following manipulation of the same other than what is strictly necessary to establish the nature, peculiarity and functioning of the Product. The user will have the burden of keeping, inspecting and handling the product diligently and providing for the return in full integrity and suitability for use of the same, fully functional, complete in all its parts, in all its accessories, with illustrative sheets, disposable identification tags, labels and seals attached to the Product.
In the event of a decrease in the value of the Product, adequate notice will be given to the user and the amount of the refund will be reduced by this decrease in value.